IT SUPPORT | SYSTEMS | SECURITY | AUTOMATION | CLOUD
Noah Campbell
IT Support Professional
I work across IT support, systems administration, security, and automation. I enjoy solving difficult problems,
improving workflows, and building tools that make day-to-day IT operations more reliable and efficient.
EXPERIENCE
What I work with
Senior Help Desk Technician
Experian / ECS
Enterprise IT & Security
- Manage incidents, service requests, and operational workflows in Jira Service Management (JSM/Jira).
- Administer and troubleshoot Okta identity and access workflows, including users, groups, SSO, MFA, and access-related issues.
- Use Rapid7 to identify and review vulnerabilities, assess risk, and support vulnerability remediation efforts.
- Coordinate remediation work with the appropriate teams and track issues through resolution.
- Build and maintain Tines flows and automations to streamline repeatable IT and security processes.
- Create automation around alert handling, user actions, notifications, and other operational workflows.
- Document troubleshooting, processes, and resolutions to improve consistency and knowledge sharing.
- Support day-to-day enterprise IT operations while working across support, security, identity, and automation tooling.
IT Support Technician
Liberated Brands / Volcom
Enterprise IT
- Provided comprehensive IT support across a global, multi-brand retail and corporate environment.
- Supported users, endpoints, networking, retail systems, and day-to-day technical operations.
- Improved the device imaging process, reducing setup time and making deployments more efficient.
- Configured and supported endpoints, network equipment, firewalls, NVR camera systems, and retail technology.
- Investigated phishing, suspicious activity, and other security-related incidents.
- Created technical solutions, documentation, scripts, and repeatable processes to improve support operations.
Advanced Repair Agent
Best Buy Geek Squad
Technical Support
- Diagnosed and repaired Windows and macOS systems in a high-volume support environment.
- Investigated malicious activity and distinguished real incidents from false positives.
- Built, upgraded, configured, and repaired custom and prebuilt computers.
Jira Service Management
Okta Admin
Rapid7
Tines
Vulnerability Remediation
PowerShell
Python
Bash
Windows
macOS
Linux / Unix
Active Directory
Networking
DNS / DHCP / TCP/IP
VPNs / Firewalls
AWS
Nmap
Wireshark
Endpoint Management
Automation
CURRENTLY LEARNING
AWS Solutions Architect – Associate
Continuing to build deeper AWS architecture and cloud engineering skills.
